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Network Incident

We are currently investigating an issue with our Telehouse point of presence.

Users are currently unable to make or receive calls.

Update with more info to follow shortly.


UPDATE: 15/09/21 08:24 - The network is now running in its origional state.

UPDATE: 14/09/21 21:35 - A temporary hardware fix has now been implemented and further maintenance will be ongoing throughout the night. We expect service to be fully restored by 6am.

UPDATE: 14/09/21 21:29 - Our remote and on site teams have identified the issue with connectivity which affected our UK data centre locations, and a hardware fix is currently being implemented.

UPDATE: 14/09/21 18:43 - Our NOC team continue to work alongside our on-site engineering team, investigating a P1 issue with connectivity between our UK data centre locations.

UPDATE: 14/09/21 16:54 - Engineers are still working with the Data Centres to resolve this issue.

UPDATE: 14/09/21 16:02 - Engineers are already on site in both London Data Centres working to resolve this issue.

UPDATE: 14/09/21 15:41 - Investigations are still underway, update to follow shortly

UltraSwitch - Voice & Calls Services

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