UPDATE 15, 2021 | 20:49 GMT+01:00
We’ve been monitoring the status of UC-One Trio for over 24 hours now and are happy that the problem is resolved. The maintenance performed to increase the specification of some servers looks to have been the resolution to the problem. This incident has made us aware of some additional metrics which we’d like to monitor to ensure we are as proactive as possible going forward. Apologies for any inconvenience caused.
UPDATE 13, 2021 | 11:05 GMT+01:00
The maintenance work which was scheduled yesterday evening to address this issue was completed successfully.
We have not seen any instances of the problem this morning and are continuing to monitor.
We’ll mark this incident as resolved once we’ve monitored the situation for 24 hours.
We are still seeing intermittent issues affecting UC-One Trio. Users may be disconnected from the application and then be unable to log back in temporarily.
We believe the issue is due to resource constraints on a specific set of servers and are scheduling in emergency maintenance this evening to rectify the issue.
We’ll continue to monitor the situation and provide a further update tomorrow morning. Apologies for the inconvenience this may be causing.